Terms & Condition
Welcome to the dama-studio.net website. By accessing this website, you agree to these terms and conditions. If you do not agree with them, you may not use this website and should leave it immediately.
The following terms and conditions apply to all purchases made on www.dama-studio.net
This website is provided by:
Company name: DAMA studio di Dagmar Gruber
VAT number: 03088910215 registered in Italy.
IMPORTANT NOTICE
Before placing an order please read through these Terms.
These terms apply when you purchase an item from this website. The Terms may be updated from time to time.
If you do not accept these Terms, you cannot order or purchase products on this website.
COPYRIGHT
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of DAMA studio and its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of DAMA studio with copyright authorship for this compilation by DAMA studio .
PLACING AN ORDER
DAMA studio is against big stock, therefore we work with a local tailor and every piece is handmade-to-order. The delivery can be between 3 days to 4 weeks, depending on the amount of workload.
All the orders are sent from Bolzano, Italy where DAMA studios office, studio and production is. The orders are sent by DHL Express only. You will receive a mail the day of the dispatch by DHL Express with the tracking number of your order. We ship worldwide and the shipping fees are automatically calculated at the basket.
Custom duties taxes may apply outside Europe and we are not responsible of this. We can’t predict you will have duties taxes nor their amounts.
The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night Central European Time.
An order placed, will be processed on the following business days. You will receive a confirmation order.
DELIVERY ADDRESS
We can only process your order if the delivery address is a residential address or a business address in the area we deliver to. We do not deliver to PO boxes.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
Your payment details are incorrect or cannot be verified
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offence or other unlawful activities
There is an inadvertent error on this website, such as a payment error or the like
Contracts can only be concluded on this website. We do not process orders made in letters or faxes.
ORDER VALIDITY
Before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information.
When you click “Complete order”, enter your payment information and the receipt appears on your screen you are bound by the contract of purchase.
If you experience any problems or made a mistake while placing your order, please contact us, Monday-Friday 9 am to 5 pm.
Your order has been confirmed when you receive a confirmation email from DAMA studio
After the conclusion of the contract, the provisions on withdrawal apply, see below.
ACCESS TO THE CONTRACT
You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; they may not necessarily be available on this website subsequently. Please read more under “Order tracking and view history”.
MEASURES AGAINST FRAUD
In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
PRICES AND PAYMENT
All prices on our website are displayed and sold in Euro.
Please note that for international orders, orders outside the EU, a customs duty will be charged to you depending upon the country in which you reside. DAMA studio is not responsible for payment of this duty.
By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package.
This amount will be subtracted from your merchandise refund.
PAYPAL I CREDIT CARD I BANK TRANSFER
Goods can be paid for by PayPal or credit card. The payment amount will be charged to you on receipt of your order.
Payment by credit card: For payment by credit card you will be redirected to the PayPal website where you can enter your card data even without a PayPal account. We accept the following cards: Visa, MasterCard, Maestro, American Express
Payment by PayPal: PayPal is an online service that helps keep your transactions secure by not sharing your full financial information with sellers.
Please note that your billing address must match the address on your credit card and Paypal account.
If you prefer to pay with a bank transfer, please contact us at contact@dama-studio.net
PAYMENT PROCEDURE
Once your order leaves our warehouse, your payment will be debited on the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is to be cancelled, your money will be released back to you.
DELIVERY AND PRICES
There may be additional duties and tax fees dependent upon country-specific import laws. No additional taxes or customs duties are charged for products that are shipped within the European Union. If your DAMA studio order requires international shipping, please be aware that your order may be inspected by customs authorities. There are additional duties and tax fees depending on country-specific import laws. You, the buyer, are responsible for these additional charges, and please note DAMA studio has no control over these charges.
DELIVERY
We deliver to the EU within 2-28 business days and the rest of the world within 5-30 business days.
If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.
We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.
If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €100.
If the package is not picked up and any kind of fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, return charges, any additional fees, etc.
Please note that the risk of loss or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us.
We reserve the right to change the prices and are not responsible for any printing errors.
CURRENCY
The prices on the website are shown in EUR only. Your card will be charged in EUR.
ORDER TRACKING AND VIEW HISTORY
When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites. Please always contact Customer Care if you have questions regarding the status of your order.
AVAILABILITY
If for any reason, the product that you have purchased through our website is not available, we will inform you as soon as possible. You will have the full right to receive a full refund for that.
CARE INSTRUCTIONS
Cotton pieces : machine wash 40° maximum
Velvet pieces : dry wash only
Silk pieces : dry wash only
Wool pieces : hand wash
RETURN SERVICE
If you are not satisfied with your order you may return your order within 14 days from the day you received the item.
In your package, you’ll find a return form that shall be used for returning an item. If you can not find it, please contact us via email at contact@dama-studio.net.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.
Returning an item is not free of charge. If you receive a refund, the cost of return shipping will be deducted from your refund.
All items shall be returned to:
DAMA studio
Piazza del Grano 4
39100 Bolzano
Italy
Please follow these steps to return an item:
Contact DAMA studio customer care at contact@dama-studio.net to receive your pre-paid label.
Return Form. Find the return form that you received with your parcel.
Fill out the return form and remember to write what you are returning.
Book your collection. Contact your local DHL office.
Pack the items. Pack your return item(s) using the original packing provided.
Label the package. Attach one pre-paid label securely to the box, ensuring the previous delivery label is covered.
Complete the pick-up. Please make sure you seal the package securely.
REFUND
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
Please allow up to 14 days for us to process your refund.
If you need any assistance, please contact Customer Care on +393770871578 or email contact@dama-studio.net
PRIVACY POLICY
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you and provide information regarding our promotions, newsletters. You automatically give us the right to use your information, when subscribing to our website.
Our store is hosted on Squarespace.com. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
For any inquiries or complaints regarding data privacy, you can contact us.