Returns


Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not satisfied with your order you may return your order within 14 days from the day you received the item.

HOW TO USE OUR RETURN SERVICE

In your package, you’ll find a return form that shall be used for returning an item. If you can not find it, please contact us via email at contact@dama-studio.net.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.

Returning an item is not free of charge. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

All items shall be returned to:

DAMA studio

Piazza del Grano 4

39100 Bolzano

Italy

 

Please follow these steps to return an item: 

  1. Contact DAMA studio customer care at contact@dama-studio.net to receive your pre-paid label.

  2. Return Form. Find the return form that you received with your parcel.

  3. Fill out the return form and remember to write what you are returning.

  4. Book your collection. Contact your local DHL office.

  5. Pack the items. Pack your return item(s) using the original packing provided.

  6. Label the package. Attach one pre-paid label securely to the box, ensuring the previous delivery label is covered.

  7. Complete the pick-up. Please make sure you seal the package securely.

REFUND

To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.

Please allow up to 14 days for us to process your refund.

 If you need any assistance, please contact Customer Care on +393770871578 or email contact@dama-studio.net